Email the case desk
Monitored 7 days a week. A named analyst replies within one business day and confirms your reference number.
Contact
Reach the case desk directly
One address, one desk, no call centre. Send a short description and we will tell you what the next useful step is.
Mon to Fri 09:00 to 18:00Two day response targetNo cold calls, ever
Reach us directly
Email, phone and office address
Speak to someone
+1 (347) 771 1835
Monday to Friday, 08:00 to 19:00 (EST)
Urgent 72 hour line: +1 (323) 540 5815, answered outside office hours for losses that happened in the last three days.
Office address
S.C.O MANAGEMENT LTD
Westhill House 2b Devonshire Road
Accounting Freedom, Bexleyheath
England, DA6 8DS
Company number 13997143. Visits by appointment only.
Our fee is 5% of any amount recovered for you. The first review is free, and we will never call asking for an upfront payment to release funds.
Case desk
Submissionscomplaint@scomgmt.com
Secure intakeSubmit a matter in three steps
Desk hoursMonday to Friday, 09:00 to 18:00
Response targetTwo business days for a first read
Webscomgmt.com
We never call people who have not contacted us, and we never request payment to “release” funds. Any such contact in our name is fraudulent.
Urgent matter? If the payment left an account in the last 72 hours, contact your bank first and quote the fraud reporting line on the back of your card. Then send the reference here.
What to include
A useful first message in five lines
- What happened, brieflyTwo or three sentences on how contact began and what you were asked to do.
- WhenThe approximate date of the first payment and of the most recent one.
- How much and howAmounts, currency, and the payment method used for each leg.
- Who or whatPlatform names, company names, handles, or account details as they appeared to you.
- What you have already doneBank report, police report, regulator complaint, with references if you have them.
Response expectations
What happens after you press send
| Channel | Acknowledgement | Substantive reply |
|---|---|---|
| Secure intake form | Immediate on screen confirmation | Written first review, target two business days |
| Email to the case desk | Same or next business day | Two to three business days, depending on detail supplied |
| Follow-up on a live matter | Same business day during desk hours | At the next scheduled checkpoint, or sooner if material |
Targets describe typical desk performance, not a service guarantee. Volumes, complexity and third party dependencies affect real timings.
Coverage
Where SCO Management has worked
Matters are accepted from most jurisdictions. Coverage describes experience, not the presence of an enforcement route, that always depends on the facts.
United KingdomIrelandUnited StatesCanadaAustraliaNew ZealandGermanyNetherlandsFranceSpainItalyPolandUAESingaporeHong KongSouth AfricaNigeriaKenyaBrazilMexico
Prefer to send everything at once?
The secure intake takes about ten minutes
Three guided steps: loss type, evidence upload, contact details. It gives an analyst everything needed for the free first review.
